--- title: Do Viet turns 20 years of manual work into an AI workflow description: AgileOps helped Do Viet deploy Claude AI across daily lab workflows, cutting inquiry response times by 60% and proposal turnaround to just 30 minutes. image: https://resources.agileops.vn/hubfs/Group%20427325275%20(2).png --- [![AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/Group-2.png?format=webp&width=32&height=28&name=Group-2.png)AgileOps is named a **Select Services Partner** in the Claude Partner Network![AgileOps - AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/arrow.png?format=webp&width=8&height=14&name=arrow.png) ![AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/Group-2.png?format=webp&width=32&height=28&name=Group-2.png)AgileOps is named a **Select Services Partner** in the Claude Partner Network![AgileOps - AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/arrow.png?format=webp&width=8&height=14&name=arrow.png) ![AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/Group-2.png?format=webp&width=32&height=28&name=Group-2.png)AgileOps is named a **Select Services Partner** in the Claude Partner Network![AgileOps - AgileOps is named a Select Services Partner in the Claude Partner Network](https://resources.agileops.vn/hs-fs/hubfs/arrow.png?format=webp&width=8&height=14&name=arrow.png) (opens in a new tab)](https://na2.hubs.ly/H08ztql0) [![AgileOps](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/19/js_client_assets/assets/logo-agileops-e2W7fuyk.png?format=webp&width=140&height=24&name=logo-agileops-e2W7fuyk.png)](https://agileops.vn/en/?hsLang=en) [![AgileOps](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/19/js_client_assets/assets/logo-agileops-e2W7fuyk.png?format=webp&width=140&height=24&name=logo-agileops-e2W7fuyk.png)](https://agileops.vn/en/?hsLang=en) - Licenses - Pricing - Services - Resources - Company en [CONTACT US](https://agileops.vn/en/contact?hsLang=en) - Licenses - [![Atlassian](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-atlassian-CTCeGVcP.png?format=webp&width=175&height=32&name=logo-atlassian-CTCeGVcP.png)](https://agileops.vn/en/licenses/atlassian?hsLang=en) - [Jira](https://agileops.vn/en/licenses/atlassian/jira?hsLang=en) - [Jira Service Management](https://agileops.vn/en/licenses/atlassian/jira-service-management?hsLang=en) - [Confluence](https://agileops.vn/en/licenses/atlassian/confluence?hsLang=en) - [Teamwork Collection](https://agileops.vn/en/licenses/atlassian/atlassian-teamwork-collection?hsLang=en) - [Service Collection](https://agileops.vn/en/licenses/atlassian/atlassian-service-collection?hsLang=en) - [![Salesforce](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-salesforce-BSKoArfy.png?format=webp&width=62&height=42&name=logo-salesforce-BSKoArfy.png)](https://agileops.vn/en/services/salesforce?hsLang=en) - [![Google](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-google-C6HvSSoi.png?format=webp&width=88&height=28&name=logo-google-C6HvSSoi.png)](https://agileops.vn/en/services/google-workspace?hsLang=en) - Pricing - [![Atlassian](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-atlassian-CTCeGVcP.png?format=webp&width=175&height=32&name=logo-atlassian-CTCeGVcP.png)](https://agileops.vn/calculator/atlassian-cloud?hsLang=en) - [![Google Workspace](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-google-workspace-JB-R_rZQ.png?format=webp&width=180&height=26&name=logo-google-workspace-JB-R_rZQ.png)](https://agileops.vn/calculator/google-workspace?hsLang=en) - Services - [![AI](https://resources.agileops.vn/hs-fs/hubfs/raw_assets/agileops-hubspot/6/js_client_assets/assets/logo-ai-DLpE1zi0.png?format=webp&width=30&height=30&name=logo-ai-DLpE1zi0.png)](https://agileops.vn/en/services/ai?hsLang=en) - [Claude](https://agileops.vn/en/services/ai/claude?hsLang=en) - [![HubSpot](https://resources.agileops.vn/hubfs/Group.svg)](https://agileops.vn/en/services/hubspot?hsLang=en) - Resources - [Blog](https://resources.agileops.vn/en/blog?hsLang=en) - [Guide](https://resources.agileops.vn?hsLang=en) - [Customer stories](https://resources.agileops.vn/en/customers) - Company - [About AgileOps](https://agileops.vn/en/life-at-agileops?hsLang=en) - [Our experts](https://experts.agileops.vn?hsLang=en) [CONTACT US](https://agileops.vn/en/contact?hsLang=en) 1. [Customer stories](https://resources.agileops.vn/en/customers) / 2. Do Viet ![AgileOps - DOVI](https://resources.agileops.vn/hs-fs/hubfs/Frame%201828158254%20(10).png?format=webp&width=264&height=39&name=Frame%201828158254%20(10).png) # Do Viet turns 20 years of manual work into an AI workflow Do Viet cut customer response time by 60% and shortened proposal turnaround with Claude from AgileOps. ![AgileOps - DOVI](https://resources.agileops.vn/hs-fs/hubfs/Rectangle-41885.webp?format=webp&width=1755&height=600&name=Rectangle-41885.webp) ![AgileOps - DOVI](https://resources.agileops.vn/hs-fs/hubfs/Group%20427324853%20(3).png?format=webp&width=140&height=53&name=Group%20427324853%20(3).png) ## Do Viet Do Viet Joint Stock Company (DOVI) is a laboratory equipment and biotechnology supplies distributor, and the exclusive partner of 3 global brands. - **Operating** 20+ years in Vietnam - **Distributor** 3 global brands - **Customer** Labs, enterprises - **Standards** DIN, ISO, GMP, HACCP ## Backed by the numbers 60% Faster responses ~30 min Proposal turnaround 4 weeks 6 employees fluent in AI CHALLENGES ## A small team, a large catalog, and work done by hand - **SLOW INQUIRY RESPONSES** 25-30 minutes to look up SKUs and draft documents - **MANUAL PROPOSALS** 2-3 hours to pull sources together and build a quote - **MANUAL PROPOSALS** 15 hours/week on follow-ups, reporting, and product files - **NO AI FOUNDATION** No in-house team to evaluate and deploy AI SOLUTIONS ## Claude deployment and training Claude configured around DOVI's workflows, process automation, and training based on Anthropic's curriculum. ![AgileOps - Claude deployment and training](https://resources.agileops.vn/hs-fs/hubfs/Frame-1828159101-_4_.webp?format=webp&width=1718&height=560&name=Frame-1828159101-_4_.webp) ## How Claude was deployed at Do Viet AgileOps deployed Claude in three directions: context-aware configuration, workflow automation, and team training. The solution is built on DOVI's actual products, processes, and ways of working. ### Claude loaded with DOVI's product knowledge AgileOps set up Claude Projects for each core work area, loaded with product catalogs, brand guidelines, and certification documents from BRAND, HiMedia, and KETT. Prompt Templates were built for tasks like technical inquiries, proposal and quotation drafts, and customer communications. Each template reflects DOVI's tone, the technical depth customers expect, and standards language (ISO, DIN, GMP, HACCP). The result: staff no longer start from a blank page. Claude produces a first draft grounded in DOVI's actual product data. > We knew AI could help, but we didn't know where to start. AgileOps made it easy: they took the time to understand how we actually work, set everything up around our products and processes, and then trained our people until they were confident on their own. ![Phong Nguyễn - Đô Việt](https://resources.agileops.vn/hs-fs/hubfs/Ellipse%201%20(2).png?format=webp&width=70&height=70&name=Ellipse%201%20(2).png) Mr. Phong Nguyen Director, Do Viet ### Cowork Skills and Scheduled Tasks replace manual work AgileOps automated multi-step tasks that staff used to do by hand, pulling information together from several sources. Cowork Skills let the team delegate complex work to Claude, such as building a product comparison across BRAND, HiMedia, and KETT. Scheduled Tasks run recurring work automatically, including customer follow-ups, documentation updates, and internal reporting, freeing about 15 hours per week across the team. Cowork Workstations give each team member a configured workspace where Claude can access product catalogs, previous proposals, and supplier documentation. ![Cowork Skills and Scheduled Tasks replace manual work](https://resources.agileops.vn/hs-fs/hubfs/Frame-1828158514-_7_.webp?format=webp&width=1289&height=810&name=Frame-1828158514-_7_.webp) ## From zero AI experience to production fluency in 4 weeks AgileOps delivered a training program adapted from Anthropic's official curriculum and tailored to DOVI's operations. The program has 4 courses: - AI Fluency Framework and Foundations: Learn the 4D Framework through real examples from DOVI's work. - AI Capabilities and Limitations: Understand what Claude can and cannot do, especially for work that demands technical accuracy. - Claude 101: Hands-on practice with Projects, Artifacts, connected tools, Enterprise Search, and Research Mode. - Introduction to Claude Cowork: Learn to delegate multi-step work to Claude. After 4 weeks, 6 employees completed the program and use Claude independently in their daily work. > AgileOps' approach: friendly, thorough, and practical. They took the time to understand how our operation actually works before building anything. That made the difference between an experiment and a system we actually rely on. ![Phong Nguyễn - Đô Việt](https://resources.agileops.vn/hs-fs/hubfs/Ellipse%201%20(2).png?format=webp&width=70&height=70&name=Ellipse%201%20(2).png) Mr. Phong Nguyen Director, Do Viet Ready to transform your business with AgileOps technology solutions? 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