--- title: How Do Viet turned 20 years of lab equipment ops into an AI workflow description: AgileOps helped Do Viet deploy Claude AI across daily lab workflows, cutting inquiry response times by 60% and proposal turnaround to just 30 minutes. image: https://resources.agileops.vn/hubfs/AgileOps%20-%20Case%20Study%20-%20Thumbnail%20Dovi-1.png --- [![AgileOps - logo AgileOps](https://resources.agileops.vn/hubfs/rising-star-landing-page/Primary%20Logo.svg) ![AgileOps - Logo AgileOps](https://resources.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/website-home-image/Fixed%20Header%20Logo.svg)](https://agileops.vn/?hsLang=en) Services ![AgileOps - Atlassian Training Program](https://resources.agileops.vn/hs-fs/hubfs/Documents/ATP/Illus%20(4).png?width=480&height=336&name=Illus%20(4).png) Atlassian training Training program to help teams effectively apply Jira, Confluence, and other Atlassian tools. 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A conversation with ![AgileOps - Mr. Phong Nguyen](https://resources.agileops.vn/hs-fs/hubfs/Mr.%20Phong.png?width=941&height=960&name=Mr.%20Phong.png) Mr. Phong Nguyen Director, Do Viet ![AgileOps - DOVI](https://resources.agileops.vn/hs-fs/hubfs/AgileOps%20-%20Case%20Study%20-%20Thumbnail%20Dovi.png?width=1800&height=942&name=AgileOps%20-%20Case%20Study%20-%20Thumbnail%20Dovi.png) results Backed by the numbers Through a production Claude deployment and structured AI training, AgileOps transformed Do Viet's daily operations and team capability: 60% Faster inquiry responses Staff draft accurate technical responses in under 12 minutes, down from 25 to 30 minutes of manual lookup and writing. ~30 min Proposal turnaround Tailored proposals and quotations that previously took 2 to 3 hours of manual assembly now take under 30 minutes including review. 4 weeks Team AI fluency In just 4 weeks, 6 employees moved from zero AI experience to independent production use through structured Anthropic training and on-the-job practice. Do Viet - Exclusive lab equipment distributor for over 20 years Do Viet Joint Stock Company (DOVI) is a Ho Chi Minh City-based laboratory equipment and biotechnology supplies distributor, and the exclusive Vietnamese partner for 3 global brands. For over 20 years, DOVI has served laboratories, enterprises, and research organizations across Vietnam. ![AgileOps - DOVI](https://resources.agileops.vn/hs-fs/hubfs/icon%20(1).png?width=64&height=60&name=icon%20(1).png) OPERATING FOR 20+ years in Vietnam ![check-1](https://resources.agileops.vn/hubfs/check-1.svg) EXCLUSIVE DISTRIBUTOR 3 global brands (Germany, India, Japan) ![AgileOps - MOBATIME](https://resources.agileops.vn/hs-fs/hubfs/Salesforce/icon%20(6).png?width=56&height=65&name=icon%20(6).png) SERVING Labs, enterprises, research orgs ![AgileOps - MOBATIME](https://resources.agileops.vn/hs-fs/hubfs/icon.png?width=64&height=64&name=icon.png) STANDARDS DIN, ISO, GMP, HACCP certified products challenges A small team, a large catalog, and every task done by hand ![AgileOps - Mr. Phong Nguyen](https://resources.agileops.vn/hs-fs/hubfs/Mr.%20Phong.png?width=941&height=960&name=Mr.%20Phong.png) Mr. Phong Nguyen Director, Do Viet DOVI built its reputation on deep technical expertise and personal customer relationships. But the operational model that worked at a smaller scale was becoming a bottleneck as the business grew: - **Time-consuming** technical inquiry responses, each requiring 25 to 30 minutes of manual lookup across hundreds of SKUs and from-scratch drafting - **Manual assembly** of proposals and quotations from multiple sources, taking 2 to 3 hours per document with room for inconsistencies - **Recurring documentation** work consuming roughly 15 hours per week across the team on follow-ups, reporting, and product - **No AI foundation** in the team, and no internal capability to evaluate or deploy AI tools effectively Solutions Production Claude deployment & AI training With a clear understanding of DOVI's requirements, AgileOps delivered a two-part engagement: a production Claude deployment tailored to DOVI's operations, and a structured training program adapted from Anthropic's official curriculum. Following deployment, AgileOps also conducted hands-on training to help DOVI's staff adopt and operate Claude independently across their daily workflows. ![AgileOps - Claude Projects](https://resources.agileops.vn/hubfs/claude-color%20(1).svg) Claude Projects ![AgileOps - Prompt Templates](https://resources.agileops.vn/hubfs/Prompt%20Templates.svg) Prompt Templates ![AgileOps - Cowork Skills](https://resources.agileops.vn/hs-fs/hubfs/696fc8952f473c6520149cfa_4f58536f1c08deac7a94811f4be57881_og-claude-cowork.jpg?width=1200&height=630&name=696fc8952f473c6520149cfa_4f58536f1c08deac7a94811f4be57881_og-claude-cowork.jpg) Cowork Skills ![AgileOps - Schedule Tasks](https://resources.agileops.vn/hubfs/Schedule%20Tasks.svg) Scheduled Tasks ![AgileOps - Cowork Workstations](https://resources.agileops.vn/hubfs/Cowork%20Workstations.svg) Cowork Workstations Implementation Context-aware AI, workflow automation & training CONTEXT-AWARE SETUP Claude configured with DOVI's product knowledge AgileOps configured Claude Projects for DOVI's core work domains, each loaded with product catalogs, brand guidelines, and certification documents from BRAND, HiMedia, and KETT. Prompt Templates were built for the highest-volume workflows: technical product inquiries, proposal and quotation drafts, and customer communications. Each template encoded DOVI's tone, the technical depth their customers expect, and regulatory language (ISO, DIN, GMP, HACCP). **The result:** staff no longer start from a blank page. They invoke a template, and Claude produces an accurate first draft grounded in DOVI's actual product data. ![AgileOps - Mr. Phong Nguyen](https://resources.agileops.vn/hs-fs/hubfs/Mr.%20Phong%20(1).png?width=706&height=720&name=Mr.%20Phong%20(1).png) Mr. Phong Nguyen Director, Do Viet We knew AI could help, but we didn't know where to start. AgileOps made it easy: they took the time to understand how we actually work, set everything up around our **products and processes**, and then **trained our people** until they were confident on their own. ![AgileOps - Workflow automation](https://resources.agileops.vn/hs-fs/hubfs/Screenshot%202026-09-14%20at%2015.40.01.png?width=777&height=704&name=Screenshot%202026-09-14%20at%2015.40.01.png) WORKFLOW AUTOMATION Cowork Skills and Scheduled Tasks replacing manual work AgileOps built Cowork Skills to automate multi-step tasks that previously required staff to stitch together information from several sources. Assembling a product comparison across specifications from BRAND, HiMedia, and KETT became a single delegated task. Scheduled Tasks were configured for recurring operational work: standard customer follow-ups, documentation updates, and internal reporting. These tasks now run automatically on schedule, freeing approximately 15 hours per week across the team. Cowork Workstations gave each team member a configured workspace where Claude had direct access to product catalogs, previous proposals, and supplier documentation. STRUCTURED TRAINING From zero AI experience to production fluency in 4 weeks AgileOps delivered a training program adapted from Anthropic's official curriculum, covering 4 courses tailored to DOVI's industry: - **AI Fluency Framework and Foundations** taught Anthropic's 4D Framework using examples from DOVI's own work - **AI Capabilities and Limitations** grounded the team in what Claude can and cannot do, critical for technical accuracy in lab equipment - **Claude 101** covered Projects, artifacts, connected tools, Enterprise Search, and Research Mode - **Introduction to Claude Cowork** trained the team on delegating entire pieces of work, not just chatting with Claude 6 employees completed the program and reached independent production use within 4 weeks, combining classroom training with hands-on application in their daily work. ![AgileOps - Mr. Phong Nguyen](https://resources.agileops.vn/hs-fs/hubfs/Mr.%20Phong%20(1).png?width=706&height=720&name=Mr.%20Phong%20(1).png) Mr. Phong Nguyen Director, Do Viet AgileOps' approach: **friendly, thorough, and practical.** They took the time to understand how our operation actually works before building anything. That made the difference between an experiment and a system we actually rely on. Get the latest IT newsletter update ![AgileOps - Cập nhật bản tin IT mới nhất](https://resources.agileops.vn/hubfs/raw_assets/public/agileops-theme-v2/images/thank-you-image.png) Cảm ơn bạn đã gửi thông tin. 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