How Do Viet turned 20 years of lab equipment ops into an AI workflow

How Do Viet turned a 20-year lab equipment operation into an AI-powered workflow

After over two decades of manual processes straining under a growing product catalog, Do Viet partnered with AgileOps to deploy Claude across their organization, cutting inquiry response times by 60% and proposal turnaround from hours to minutes.

A conversation with

Mr. Phong Nguyen

Director, Do Viet

results

Backed by the numbers

Through a production Claude deployment and structured AI training, AgileOps transformed Do Viet's daily operations and team capability:

60%

Faster inquiry responses

Staff draft accurate technical responses in under 12 minutes, down from 25 to 30 minutes of manual lookup and writing.

~30 min

Proposal turnaround

Tailored proposals and quotations that previously took 2 to 3 hours of manual assembly now take under 30 minutes including review.

4 weeks

Team AI fluency

In just 4 weeks, 6 employees moved from zero AI experience to independent production use through structured Anthropic training and on-the-job practice.

Do Viet - Exclusive lab equipment distributor for over 20 years

Do Viet Joint Stock Company (DOVI) is a Ho Chi Minh City-based laboratory equipment and biotechnology supplies distributor, and the exclusive Vietnamese partner for 3 global brands. For over 20 years, DOVI has served laboratories, enterprises, and research organizations across Vietnam.

OPERATING FOR

20+ years in Vietnam

EXCLUSIVE DISTRIBUTOR

3 global brands (Germany, India, Japan)

SERVING

Labs, enterprises, research orgs

STANDARDS

DIN, ISO, GMP, HACCP certified products

challenges

A small team, a large catalog, and every task done by hand

Mr. Phong Nguyen

Director, Do Viet

DOVI built its reputation on deep technical expertise and personal customer relationships. But the operational model that worked at a smaller scale was becoming a bottleneck as the business grew:

Time-consuming technical inquiry responses, each requiring 25 to 30 minutes of manual lookup across hundreds of SKUs and from-scratch drafting
Manual assembly of proposals and quotations from multiple sources, taking 2 to 3 hours per document with room for inconsistencies
Recurring documentation work consuming roughly 15 hours per week across the team on follow-ups, reporting, and product
No AI foundation in the team, and no internal capability to evaluate or deploy AI tools effectively

Solutions

Production Claude deployment & AI training

With a clear understanding of DOVI's requirements, AgileOps delivered a two-part engagement: a production Claude deployment tailored to DOVI's operations, and a structured training program adapted from Anthropic's official curriculum.

Following deployment, AgileOps also conducted hands-on training to help DOVI's staff adopt and operate Claude independently across their daily workflows.

Claude Projects

Prompt Templates

Cowork Skills

Scheduled Tasks

Cowork Workstations

Implementation

Context-aware AI, workflow automation & training

CONTEXT-AWARE SETUP

Claude configured with DOVI's product knowledge

AgileOps configured Claude Projects for DOVI's core work domains, each loaded with product catalogs, brand guidelines, and certification documents from BRAND, HiMedia, and KETT.

Prompt Templates were built for the highest-volume workflows: technical product inquiries, proposal and quotation drafts, and customer communications. Each template encoded DOVI's tone, the technical depth their customers expect, and regulatory language (ISO, DIN, GMP, HACCP).

The result: staff no longer start from a blank page. They invoke a template, and Claude produces an accurate first draft grounded in DOVI's actual product data.

Mr. Phong Nguyen

Director, Do Viet

We knew AI could help, but we didn't know where to start. AgileOps made it easy: they took the time to understand how we actually work, set everything up around our products and processes, and then trained our people until they were confident on their own.

WORKFLOW AUTOMATION

Cowork Skills and Scheduled Tasks replacing manual work

AgileOps built Cowork Skills to automate multi-step tasks that previously required staff to stitch together information from several sources. Assembling a product comparison across specifications from BRAND, HiMedia, and KETT became a single delegated task.

Scheduled Tasks were configured for recurring operational work: standard customer follow-ups, documentation updates, and internal reporting. These tasks now run automatically on schedule, freeing approximately 15 hours per week across the team.

Cowork Workstations gave each team member a configured workspace where Claude had direct access to product catalogs, previous proposals, and supplier documentation.

STRUCTURED TRAINING

From zero AI experience to production fluency in 4 weeks

AgileOps delivered a training program adapted from Anthropic's official curriculum, covering 4 courses tailored to DOVI's industry:

AI Fluency Framework and Foundations taught Anthropic's 4D Framework using examples from DOVI's own work
AI Capabilities and Limitations grounded the team in what Claude can and cannot do, critical for technical accuracy in lab equipment
Claude 101 covered Projects, artifacts, connected tools, Enterprise Search, and Research Mode
Introduction to Claude Cowork trained the team on delegating entire pieces of work, not just chatting with Claude

6 employees completed the program and reached independent production use within 4 weeks, combining classroom training with hands-on application in their daily work.

Mr. Phong Nguyen

Director, Do Viet

AgileOps' approach: friendly, thorough, and practical. They took the time to understand how our operation actually works before building anything. That made the difference between an experiment and a system we actually rely on.