---
title: Do Viet turns 20 years of manual work into an AI workflow
description: AgileOps giúp Đô Việt triển khai Claude AI vào quy trình hàng ngày, giảm 60% thời gian phản hồi yêu cầu kỹ thuật và rút ngắn thời gian báo giá còn 30 phút.
---

[Câu chuyện khách hàng](https://resources.agileops.vn/en/new-website-customers)

# [Do Viet turns 20 years of manual work into an AI workflow](https://resources.agileops.vn/en/new-website-customers/dovi)

 Written by [Hoai Thuong](https://resources.agileops.vn/en/new-website-customers/author/hoai-thuong) | Nov 3, 2026, 8:16:29 AM

## A small team, a large catalog, and work done by hand

- **SLOW INQUIRY RESPONSES**
  
  25-30 minutes to look up SKUs and draft documents
- **MANUAL PROPOSALS**
  
  2-3 hours to pull sources together and build a quote
- **MANUAL PROPOSALS**
  
  15 hours/week on follow-ups, reporting, and product files
- **NO AI FOUNDATION**
  
  No in-house team to evaluate and deploy AI

## Claude deployment and training

Claude configured around DOVI's workflows, process automation, and training based on Anthropic's curriculum.

## How Claude was deployed at Do Viet

AgileOps deployed Claude in three directions: context-aware configuration, workflow automation, and team training. The solution is built on DOVI's actual products, processes, and ways of working.

### Claude loaded with DOVI's product knowledge

AgileOps set up Claude Projects for each core work area, loaded with product catalogs, brand guidelines, and certification documents from BRAND, HiMedia, and KETT.

Prompt Templates were built for tasks like technical inquiries, proposal and quotation drafts, and customer communications. Each template reflects DOVI's tone, the technical depth customers expect, and standards language (ISO, DIN, GMP, HACCP).

The result: staff no longer start from a blank page. Claude produces a first draft grounded in DOVI's actual product data.

### Cowork Skills and Scheduled Tasks replace manual work

AgileOps automated multi-step tasks that staff used to do by hand, pulling information together from several sources.

Cowork Skills let the team delegate complex work to Claude, such as building a product comparison across BRAND, HiMedia, and KETT.

Scheduled Tasks run recurring work automatically, including customer follow-ups, documentation updates, and internal reporting, freeing about 15 hours per week across the team.

Cowork Workstations give each team member a configured workspace where Claude can access product catalogs, previous proposals, and supplier documentation.

## From zero AI experience to production fluency in 4 weeks

AgileOps delivered a training program adapted from Anthropic's official curriculum and tailored to DOVI's operations.

The program has 4 courses:

- AI Fluency Framework and Foundations: Learn the 4D Framework through real examples from DOVI's work.
- AI Capabilities and Limitations: Understand what Claude can and cannot do, especially for work that demands technical accuracy.
- Claude 101: Hands-on practice with Projects, Artifacts, connected tools, Enterprise Search, and Research Mode.
- Introduction to Claude Cowork: Learn to delegate multi-step work to Claude.

After 4 weeks, 6 employees completed the program and use Claude independently in their daily work.

[View full post](https://resources.agileops.vn/en/new-website-customers/dovi)

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