In September 2026, AgileOps was named an Atlassian Platinum Solution Partner, the highest tier of Atlassian's partner program. It's a key milestone for our team, reflecting years of investment in Atlassian expertise and expanding what we can deliver for customers in Vietnam.

Every step we've taken as an Atlassian Solution Partner, from Gold to Platinum, comes down to two things: the trust our customers place in us and the hard work of our team.

AI and AI agents are changing how businesses work. We see a real opportunity to build those capabilities into the processes our customers already run on Atlassian, so they get even more value from it. We'll keep investing in technology and in our people, so every new advance turns into something practical that helps businesses run better and grow for the long term.

Mr. Kiet Ngo, CEO AgileOps

What is an Atlassian Platinum Solution Partner?

AgileOps profile on the Atlassian Partner Directory

Platinum is the highest tier of the Atlassian Solution Partner Program. It recognizes partners for their technical expertise, their ability to serve customers of every size, and their long-term commitment to Atlassian. Atlassian evaluates partners on three pillars:

• Mastery: technical expertise

• Scale: capacity to serve customers

• Commitment: business performance and investment

To reach Platinum, partners in the Asia Pacific (APAC) region must meet the following criteria:

• Accreditations: 10 people with Sales accreditations and 10 engineers with Technical Delivery accreditations

• Specialization: at least one active specialization in Enterprise Strategy & Planning, Cloud Migration, Service Management, Software Development, or Teamwork Foundations

• Security: SOC 2 Type II or ISO 27001:2022 compliance, plus a third-party-validated Trust Center. This gives customers an objective way to assess a partner's security before trusting them with their data and systems.

Today, AgileOps holds 20 Technical Delivery accreditations — double the requirement — and two specializations: Cloud Migration and Service Management.

Why work with an Atlassian Platinum Partner?

Here's what a Platinum Partner brings to your Atlassian rollout and everyday use:

• Verified expertise: Work with a team of Atlassian Certified Experts, specialized in Cloud Migration and IT Service Management (ITSM), on your consulting and implementation projects.

• Priority support: Get faster access to Atlassian's support resources when you have questions or run into issues.

• Tailored solutions: Roll out solutions designed around your processes, goals, and company size.

About AgileOps

In December 2023, eight months after joining Atlassian's global partner program, AgileOps became an Atlassian Gold Solution Partner, laying the groundwork for the recognition that followed.

In May 2024, AgileOps won an Atlassian Partner of the Year 2023 award in the Asia Pacific Rising Star category, the only partner from Vietnam among the winners. The award recognizes emerging partners that show outstanding growth and deliver meaningful customer outcomes with Atlassian solutions.

In October 2025, Atlassian named AgileOps a Specialized Partner in both Cloud Migration and Service Management, making us the first partner in Vietnam to hold both specializations at once. Specializations are reserved for Gold and Platinum Partners that meet Atlassian's highest standards for technical capability, service delivery, and customer success.

In September 2026, AgileOps advanced to Atlassian Platinum Partner, the top tier of the Atlassian Solution Partner Program. The upgrade builds on nearly three years as a Gold Partner and our two Atlassian specializations.

End-to-end Atlassian services from AgileOps

As an Atlassian Platinum Partner specializing in Cloud Migration and Service Management, we support clients at every stage, from choosing the right licenses to implementation and ongoing operations:

• Atlassian licenses for Jira, Confluence, and Jira Service Management, with official invoices, the 10% foreign contractor tax (FCT) handled at no extra cost, and technical support from our experts

• Data migration across Server, Data Center, and Cloud, including Jira and Confluence site consolidation, with no data loss and minimal downtime

• ITSM and ESM design and implementation: workflows, SLAs, and automation configured around your processes, a standardized IT service catalog and CMDB, and integration with your existing infrastructure

• Custom integrations that connect Atlassian products with the systems you already use, so data flows between them automatically

• Atlassian Data Center deployment on Kubernetes clusters, either on cloud platforms (AWS, Azure, Google Cloud) or on-premises (Red Hat, OpenShift)

• Atlassian training from an official Atlassian Training Partner: 20+ courses on Jira, Confluence, and Jira Service Management, taught by Atlassian Certified Instructors and combining theory with hands-on practice

Exploring Atlassian products or services? Contact AgileOps for a free consultation.